An open letter to the Football Association:
To whom it may concern,
Having spent the last hour attempting to buy a pair of tickets for the forthcoming England Under-21 game, it is gratifying to learn that the rank incompetence which has characterised much of the stadium’s construction has been extended to the ticketing process.
Initially I was placed in a queue to buy tickets on the website. Shortly afterwards, the page refreshed to reveal that I was 200 places lower in the queue. The next refresh threw me out of the this process altogether. Since then, I’ve been greeted by a series of different error messages. Meanwhile, attempting to book tickets by phone has resulted in a similar number of variables: a recorded box office message, a recorded message from BT, and a simple engaged tone.
I expect this story will be spun to reflect your surprise at the huge number of eager fans ready to show their enthusiasm for England’s return to their traditional home, as if this technological failure actually represents some kind of triumph.
In reality, of course, it merely confirms the disdain you display for those willing to put money in your pockets, your continued refusal to come to grips with 21st century technology (it’s a website: you can prepare for these spikes in traffic. You can simulate your server being hit by tens of thousands of simultaneous connections. It *really* isn’t rocket science), and the rampant ineptitude you’ve publicly demonstrated again and again and again ever since the Wembley project was first mooted.
Registered England fan # 55355280
Update: Three hours later, through some minor URL hackery (making note of my session id and refreshing the page with the correct variable each time the errors appeared), I made it to the front of the queue, entered my fan number and password, clicked submit, and… after being greeted by another series of runtime errors, was finally told that my ticketing session had expired. Back to the start of the queue.